Accessibility statement

This accessibility statement applies to domain:

This website is run by the Money and Pensions Service. We want as many people as possible to be able to use this website and have made the website text as simple as possible to understand.

For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

AbilityNet has advice on making your device easier to use if you have a disability.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you need further assistance or find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know by email using our Contact Us page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Money and Pensions Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How accessible is this website

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Compliance status

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

Non-accessible content

Success Criterion 2.1.1 Keyboard (Level A)
The forms may not be fully operable using only a keyboard interface

Success Criterion 1.1.1 (Non-text Content) (Level A)
Some aria-labels may not be described

Success Criterion 1.3.1 Info and Relationships (Level A)
Landmarks may not all be appropriately applied or described; the “aria-labelledby” attribute may not always describe the interface control

Success Criterion 4.1.2 Name, Role, Value (Level A)
The iFrame has no ‘title’ attribute or the ‘title’ attribute is empty

Success Criterion 3.3.2 Labels or Instructions (Level A)
Some text areas have no explicitly associated description to describe the purpose of the area using the attribute ‘aria-labelledby’.

How we tested this website

This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

What we’re doing to improve accessibility

We plan to review issues before November 2020.

This statement was prepared on 8th June 2020.