The Government has restated its commitment to delivering pensions dashboards in a written statement.
Reset password
Overview
Purpose of this step
Reset a colleague's password so that they can access the connection portal.
If you are the sole primary business contact (PBC) and need to reset your password, you need to request this via support.
Who completes this step?
- primary business contact (PBC)
- the user having their password reset
Read the full list of roles and responsibilities.
Back to topWhat the PBC needs to do
- Open ‘User management’ on the connection portal.
- Access the user’s record and click ‘Reset’.
- Explain why you need a reset, select ‘Password’ and click ‘Submit’.
If the request is for a PBC or primary technical contact (PTC), you will need to wait until it has been approved by PDP. We may phone you to confirm the authenticity of the request.
What the user needs to do
- Open the email from [email protected] with the password reset link. This link expires after 24 hours.
- Click the password reset link and entered the one-time passcode (OTP) from your multifactor authenticator app.
- Set a new password and submit.
How long it will take
Requests for service managers, security leads, test managers and scheme administrators will be processed immediately.
Requests for PBCs and PTCs will be processed in 1 to 2 working days. If you've not heard from us by then, let us know via support.
Back to topSupport
Find answers to common queries about pensions dashboards, give feedback or get technical support.