Published by: Michael Wheeler  

The Pensions Dashboards Programme (PDP) has today announced that the consultation on dashboards standards will launch on 19 July and run for 6 weeks.

The purpose of the standards is to ensure the security, stability, and effective operation of dashboards. They set out the technical and operational detail underpinning the primary and secondary legislation and outline the requirements for all pension providers and dashboards connecting to the ecosystem.

At the same time as the consultation, PDP will also run a call for input on the design standards, which will set out requirements for presentation of the pensions data on dashboards and design of the dashboards, including; messaging, signposting, onward customer journeys. A further consultation will take place on the design standards in the autumn.

PDP will host three webinars during the consultation timeframe to support respondents. Register for the webinars:

Chris Curry, Principal for the PDP, said:

“These standards provide crucial detail to help industry prepare to connect to the dashboards ecosystem. Alongside the standards we will also be publishing supporting guidance and best practise, including data usage examples, to provide further clarity.

We are running this consultation exercise to ensure that colleagues across the sector can share their views on our proposed content and to identify any further industry needs.”

The Pension Schemes Act 2021 delegates authority to the Money and Pensions Service (MaPS)  to set standards. They will be mandatory requirements for qualifying pensions dashboards and pension providers and detail how operationally, technically or in practice ecosystem participants must meet the duties set out in the regulations. 

Uniform mandatory requirements on all pensions dashboards ecosystem participants are necessary to ensure the ecosystem functions effectively and efficiently, and to ensure the interests of consumers are put first.

PDP will publish its consultation response and final standards documents in the winter.


Notes to editors:

The full list of the standards content is outlined below.

Standards and guidance: 

Data standards  –  the data formatting requirements pension providers must follow when returning pensions data 

Technical (and API) standards  –  the requirements for how pension providers and dashboard providers interface with the central digital architecture and with each other, including connectivity mechanisms, protocols for authorising the sharing of information, and the generation and registration of PeIs 

Designstandards – requirements for presentation of the pensions data on dashboards and design of the dashboards, including; messaging, signposting, onward customer journeys   

Reportingstandards  – the data required from pensions dashboards and pension providers to monitor the health of the pensions dashboards ecosystem, compliance and performance 

Early connection guidance – setting out when pension providers can apply for earlier connection to the pension ecosystem than their TPR provided connection date (including for pension providers with <100 relevant members)  

Code of connection: 

Security standards – the technical, procedural and physical, standards to ensure security of the ecosystem 

Service standards – the minimum service requirements and required behaviour of participants, including; service availability and response times, software compliance, software interoperability, dealing with failed requests, connection state changes (including planned interruption to information technology systems) and when to notify PDP of personnel changes 

Connection (including testing) guidance – the testing and assurance processes that participants need to undertake in order to connect to the ecosystem 

Operational standards – the operational processes participants must follow to connect to the ecosystem and to maintain connection, including; onboarding procedures, dispute management and escalation, service level failure protocols and how frequently to check for newly registered pension identifiers or changes to the registration of existing ones 

About PDP

The Money and Pensions Service (MaPS) has established the Pensions Dashboards Programme team, led by Principal Chris Curry, to design and implement the ecosystem that will make pensions dashboards work and which will enable individuals to view all their pensions data via their chosen dashboard.  Pensions dashboards will enable individuals to access their pensions information online, securely and all in one place, thereby supporting better planning for retirement and growing financial wellbeing. Dashboards will provide clear and simple information about an individual’s multiple pension savings, including their State Pension. They will also help them to reconnect with any lost pension pots.    

The Pensions Dashboards Programme has its own website where news, blogs and reports will be published regularly – 

MaPS’ role in developing pensions dashboards  

Government has committed to facilitating the pensions industry to develop this initiative and have given specific responsibilities to the Money and Pensions Service (MaPS) which include:   

About the Money and Pensions Service

The Money and Pensions Service (MaPS) vision is: ‘everyone making the most of their money and pensions.’

MaPS is an arm’s-length body sponsored by the Department for Work and Pensions (DWP), and it has a joint commitment to provide access to the information and guidance people across the UK need, to make effective financial decisions over their lifetime. The organisation also engages with HM Treasury on policy matters relating to financial capability and debt advice.

MaPS brings together the free services previously delivered by the Money Advice Service, The Pensions Advisory Service and Pension Wise. MaPS offers customers guidance and appointments over the telephone, online and in person.

For further information visit the Money and Pensions Service website

Consumers can continue to access free guidance about their money and pensions via the following websites and help lines: / 0800 138 7777 / 0800 011 3797 / 0800 138 3944