The Department for Work and Pensions (DWP) has issued a written ministerial statement providing an update on the publication of connection guidance which includes the new staging timeline for connecting to pensions dashboards.

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Accessibility statement

Accessibility statement for Money and Pensions Service - Pensions Dashboard Programme website

This accessibility statement applies to the website:

This website is run by the Money and Pensions Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • skip links are either not visible or do not move focus to their target when used
  • some elements do not indicate to screen readers they are the currently active item or link
  • some decorative images have alternative text descriptions added
  • text is styled like a heading but not marked up as one

Third party content

Some content is third-party and not under our control:

  • embedded Youtube Video Player features

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you in 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Pensions Dashboard Programme Communications team via email [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

The Money and Pensions Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:

  • issue: the skip link isn’t visible. Fails WCAG Criterion 2.4.1 Bypass Blocks (A)
  • issue: decorative image has alternative text description. Fails WCAG Criterion 1.1.1 Non-text Content (AA)
  • issue: current item is not communicated to screen readers. Fails WCAG Criterion 4.1.2 Name Role Value (A)
  • issue: current breadcrumb item text fails contrast requirements. Fails WCAG Criterion 1.4.3 Contrast (Minimum) (AA)
  • issue: text is styled like a heading but not marked up as one in the HTML. Fails WCAG Criterion 1.3.1 Info and Relationships (A)

Disproportionate burden

List accessibility problems you’re claiming would be a disproportionate burden to fix.

  • none

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix PDFs of presentation slides from webinars.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are fixing the issues for each area listed above. We will update this page when issues are fixed.

We include accessibility acceptance criteria when developing new components, and conduct regular testing with users of assistive technology or independent accessibility audit.

Preparation of this accessibility statement

This statement was prepared on 28 March 2024. It was last reviewed on 7 June 2024.

This website was last tested on 27 March 2024. The test was carried out by Nomensa Ltd.

The testing used a combination of accessibility evaluation tools, visual inspection of code and testing with assistive technology to evaluate a representative subset of 35 test samples across 10 pages.

The testing assessed the following pages: