The Department for Work and Pensions (DWP) has issued a written ministerial statement providing an update on the publication of connection guidance which includes the new staging timeline for connecting to pensions dashboards.

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Social media use

Guidance and moderation information for Pensions Dashboards Programme (PDP) social media channels, including specific guidance for Twitter, LinkedIn and YouTube.

Official PDP social media accounts

If you follow our PDP accounts, you can expect regular posts covering:

  • PDP updates, news and press releases
  • Events and meetings
  • Feature content of interest to our followers
  • Retweets of relevant stakeholder announcements, interesting stories or news that we think will be of interest to our followers

If you follow our PDP accounts, we will not automatically follow you back.

If we follow a social media account, refer to an existing hashtag it doesn’t imply any kind of endorsement.

Social media moderation

The PDP social media accounts allow us to communicate directly with individuals and organisations that are interested in our programme. We want you to engage with us on social media. We do expect the same level of courtesy that we offer you. We also want to ensure people’s safety online, so we’ve provided the following guidelines:

Please do:
  • comply with the relevant social media platform’s (Twitter or LinkedIn) terms of use, as well as these terms of use
  • only post information you are happy for everyone to see
  • keep your posts on topic
  • keep the language appropriate
  • share our posts with your colleagues and contacts
Please don’t:
  • post personal information, such as phone numbers or addresses
  • post anything unlawful, defamatory, embarrassing, or damaging to someone’s reputation, libellous, abusive, threatening, harmful, obscene, sexually oriented or discriminatory (for example racially offensive or prejudicial on the grounds of sex)
  • bully, harass or intimidate any individual or organisation
  • spam or troll our social media accounts (i.e. post persistent negative or abusive posts designed to provoke a response)
  • post the same message, or a similar message, repeatedly
  • post an amended version of PDP content
  • promote or advertise other services on our channels

We carefully choose who we follow, like and share content. We will remove, in whole or in part, or ignore posts that we feel are inappropriate and break our house rules.

We will remove, block, ban and / or report any user to the associated social media platform who:

  • repeatedly violates our house rules
  • uses an offensive image as their profile picture
  • has an offensive username

Monitoring and responding

We monitor our PDP accounts Monday to Friday during office hours (not including bank holidays). We may occasionally post during out of office hours.

We aim to read all messages and will try to make sure the feedback we’re getting from you gets to the appropriate people in the PDP team. We will reply to them where appropriate.

If you are a member of the media and have an enquiry, please contact the MaPS press office. Please don’t use social media to contact us.

Likes, follows and shares

We choose who we like and share content from, but we cannot follow, like or share everything requested or received.

We sometimes follow, like or share content from other organisations or individuals that we think will be of interest to our followers, but this doesn’t mean that we endorse the originating person or organisation.

We reserve the right to modify or change our social media use guide at any time.

Reporting inappropriate content

If you see any content or comments posted on our social media channels, which you believe is not in accordance with this social media use guide, the terms and policies of the social media channel concerned or the terms and conditions of our website, then please report it to [email protected].