Help test pensions dashboards

Anyone aged 18 or over who has not started withdrawing all their pensions can take part. We want to test dashboards with as wide a range of people as possible.

We are particularly interested in testing with individuals who:

• have access needs or confidence barriers around literacy, numeracy, digital skills and technology
• have vulnerabilities or circumstances that may affect how they use or are able to use the service including homelessness, divorce, people at the end of life or their carers, people managing the finances of people who have died with unpaid pensions, people who struggle with record keeping and paperwork and people who have experienced financial abuse
• read Welsh and can test our translated pages

We are aiming to recruit up to 50,000 people for the research panel, with around 20,000 expected to actively participate over a period of around 9 months since March 2026.

Some individual circumstances will not be supported by pensions dashboards, so should be avoided for recruitment, including:

• pensions that have been accessed will not be shown via dashboards (such as through drawdown, payments or by taking a lump sum)
• overseas pensions (not administered in the UK) are not in scope of the legislation and will not be supported
• only pension owners can use the dashboards service (people cannot use dashboards on behalf of anyone else, so people with power of attorney cannot currently access the dashboard on behalf of someone else)
• people under the age of 18 may find it more difficult to pass the identity verification required to access dashboards because they may not have sufficient credit history

Find out more about who will be able to use pensions dashboards.

Participants will receive a £10 voucher for completing unmoderated testing. For unmoderated testing, users will go through the dashboard in their own time and complete a short questionnaire afterwards.

They will receive a £50 voucher for completing moderated research, where the participant is observed directly by a user researcher.

Incentives are provided via Edenred and can be redeemed at a range of different retailers.

There are no limits on how many people each organisation can invite, but we will monitor this to ensure that the sample of users is balanced.

You should let us know how many people you expect to invite via the request form.

This phase of testing started is expected to last up to 9 months having started in March 2026. As outlined in our published testing approach, any testing timelines are indicative.

People who sign up to the research panel could be invited to test at any stage in this period.

This is asked in the screener questionnaire, helping us track recruitment channels. We will monitor this and plan to share insights as best we can with participating organisations.

We will not share which individuals are participating due to data protection.

We are committed to providing playbacks to industry partners and other stakeholders throughout testing.

To hear about research findings and other pensions dashboards news, follow us on LinkedIn and sign up for our newsletters.

We want to keep expert and consumer feedback separate as much as possible at this stage, to make sure our research accurately reflects the needs of a wide range of consumers.

If you work in the pensions industry, you can join the main user testing panel, if you feel it is appropriate to participate as a member or customer.

There are currently limited opportunities, while we work methodically to test particular scenarios (for example, specific pension types) with each of the directly connected organisations (DCOs), as well as conduct retests where fixes have been applied.

We aim to open up industry testing at a later date with a more self-serve approach.

Industry expert panel members do not receive incentive vouchers for completing research.

When someone is invited to participate in testing, they will be sent an invite link.

Links are time-bound to a set period, which may vary by test, for example, weeks to over a month. We want users to be able to return if data scenarios change.

Access links are unique and non‑transferable. You cannot share your link with anyone else, such as a friend, family member or colleague.

The time commitment is generally low.

For unmoderated testing, users will go through the dashboard in their own time and the research will involve completing a short questionnaire afterwards. Unmoderated testing will be carried out in batches, with users asked to complete testing within a set window (for example, 1 to 2 weeks). They will be able to test at a time of day which suits them.

Moderated sessions are likely to take between an hour and an hour and a half. Moderated sessions occur in business hours, approximately 9am to 5pm Monday to Friday.

Some users may revisit the dashboard (for example, to check on pending matches or return having contacted their provider to update their details following a possible match).

Yes, we plan to test across different devices.

There is no mobile app, but testers should be able to use any web browser on different devices. However, we are aware that some work organisations block access to the website so individuals should use a personal device where possible.

We do not have a fixed date for launching the MoneyHelper Pensions Dashboard at present.

We are working with DWP and regulators to define the criteria through which a decision about when to launch can be made. The private beta test phase is expected to provide key evidence to inform that decision-making. However, other considerations will also need to be factored in such as coverage of schemes and industry readiness to support consumers. We will provide further updates in due course.

The government is committed to providing industry with 6 months’ notice before the MoneyHelper Pensions Dashboard is made available to the public.

There are 4 videos walking through the dashboard. Since the dashboard is being developed, what you see in the video may be different from current design or future versions which will iterate through testing. An updated version will become available in due course.

Please do not share these videos with people you invite to test the dashboard. It may change their expectations and impact the results of the research.

• The full journey (8mins 20secs) which covers 3 sub-sections:
• Part 1 of 3: Identity verification and logging in (3.14 mins)
• Part 2 of 3: Information summary and confirmed pensions (3.39 mins)
• Part 3 of 3: Pending pensions and those needing user action (2.18 mins)

The MoneyHelper pensions dashboard customer support model will evolve over the testing period. We will initially be providing support through on-screen prompts and self-serve support.

We are developing a model to deliver telephone and webchat guidance and for the delivery of technical support, which will be incrementally launched through phase 2 of the testing period. Other components may also be added over time.

Pension providers and schemes will also need to provide support for queries relating to their own products during testing. Most have indicated their support will evolve during the testing period with resources to deal with queries increasing as the volumes of testers increase. Where an individual instigates contact with a provider or scheme regarding ‘a pension that needs action’ including a pension that is possibly linked to the individual, the provider or scheme is expected to provide support including seeking to resolve the match.

Pension providers and schemes should ensure that any contact details they have provided for display on the dashboard reflect the support being providing during testing.

Consumer protection is essential to the success of the MoneyHelper pensions dashboard. Through active collaboration with regulators and the Department for Work and Pensions, we are keeping consumer protection at the forefront of the design and development of dashboards, ensuring that the dashboard empowers consumers, builds trust, and delivers positive outcomes.

The dashboard includes comprehensive, but user friendly, warnings and disclosures throughout the service. These are being extensively tested to ensure they are providing timely information and assurance to users. Consumer safety is foundational to MaPS delivering an effective dashboards service, that empowers consumers in financial planning.

The pensions industry can get technical support and ask questions about the programme or user testing on the Pensions Dashboards Programme support hub.

Depending on the nature of the issues coming through, we may respond individually or identify broader issues that we need to resolve.

At any stage of testing, where issues emerge that may require fixes involving the connected organisation we will work with them and their connection provider in the first instance to identify and agree the appropriate course of action.

This is being explored to help organisations validate their data display and compliance. We will provide an update once these plans are finalised.

Yes, the toolkit and may be used for internal stakeholder briefings. You can also request the comms toolkit on behalf of other organisations.

In the first phase we have been testing with members who we know hold DC and DB pensions. We will expanded our testing to include testing with all other pension scheme types as well as more targeted testing with schemes that are affected by the McCloud judgement and more complicated benefit structures.

As this will be an iterative process, the service may not optimally display all pension types and information at the start of phase 2 but will improve as we test and build out the service.

They may still continue testing, including testing how users react to missing data. They may also be asked to return later.

It is important to understand how the overall service and dashboards ecosystem is working for consumers.

We will look to gain insights around how people would naturally act after using the MoneyHelper Pensions Dashboard, including any follow up contact and actions with providers as well as, at times, looking to undertake more targeted research to obtain richer insights.

Consumers may choose to, and, sometimes, be actively encouraged to contact providers and schemes. For example, to resolve possible matches.

Pension providers and schemes are expected to seek to resolve possible matches as required under the Regulations.