The Department for Work and Pensions (DWP) has issued a written ministerial statement providing an update on the publication of connection guidance which includes the new staging timeline for connecting to pensions dashboards.

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Frequently asked questions on pensions dashboards

The Pensions Dashboards Programme has created a series of explainer videos to answer your frequently asked questions on pensions dashboards. Over the coming weeks, we will introduce further videos.

What legislation is relevant to pensions dashboards?

FAQs - What legislation is relevant to pensions dashboards?
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The Pension Schemes Act 2021, the Pensions dashboard amended regulations 2023, and the Financial Conduct Authority's rules provide the framework and set out the requirements for pension providers and schemes to connect to dashboards.

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What is the dashboards available point (DAP)?

FAQs - What is the dashboards available point (DAP)?
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The dashboards available point (DAP) is when dashboards will be available for people to find and view their pensions information.

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When will the dashboards available point (DAP) be?

FAQs - When will the dashboards available point (DAP) be?
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The dashboards available point will be set by the Secretary of State. Following consultation with The Money and Pensions Service (MaPS) and the regulators, there will be at least six months notice prior to the dashboards available point.

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Can the dashboards available point (DAP) be before the connection deadline?

FAQs - Can the dashboards available point be before the connection deadline?
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The connection deadline for pensions dashboards is 31 October 2026. If pension providers and schemes connect in line with their staging profile set out in guidance, then the dashboards available point (DAP) could come before the connection deadline.

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When will pensions dashboards be available to the public to use?

FAQs - When will pensions dashboards be available to the public to use?
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Dashboard providers can only launch their service to the public after the dashboards available point (DAP). The date of the dashboards available point will be the date set by the government and that will be after review by the Secretary of State.

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What is the connection deadline?

FAQs - What is the connection deadline?
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The connection deadline of 31 October 2026 is set out in amended regulations by the Department for Work and Pensions. This is the date by which all relevant pension schemes will need to connect to the pensions dashboards ecosystem.

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How has the connection deadline changed?

FAQs - How has the connection deadline changed?
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Amended regulations replaced the previous date and time with a single mandatory connection deadline. The connection deadline is 31 October 2026. Guidance will set out the expected connection windows for schemes.

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Has the dashboards available point been affected by the new connection deadline?

FAQs - Has the dashboards available point (DAP) been affected by the new connection deadline?
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The dashboards available point (DAP) has not been affected by the new connection deadline. Government, in consultation with the Money and Pension Service, The Pensions Regulator, and the Financial Conduct Authority, will decide the date.

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What are the benefits of pensions dashboards for consumers?

FAQs - What are the benefits of pensions dashboards for consumers?
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Pensions dashboards are an invaluable tool to connect people with all their pensions, including lost pots and show comparable estimated retirement income for each pension.

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Do pensions schemes need to provide their own pensions dashboard?

FAQs - Do pension schemes need to provide their own pensions dashboard?
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Pension providers and schemes will not need to provide their own pension dashboard services. Anyone will be able to use the Money and Pensions Service dashboard.

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Will people living abroad be able to access their UK pensions information?

FAQs - Will people living abroad be able to access their UK pensions information?
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Individuals who live abroad will be able to access their UK pension information on the dashboard once their identity is verified.

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Will people be charged for using a pensions dashboard?

FAQs - Will people be charged for using a pensions dashboard?
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The Money and Pension Service (MaPS) is creating a dashboard and there may be other commercial dashboards available too.

All pension dashboards will be free for people to use and view their pension information online securely and all in one place.

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How will PDP ensure people’s data is safe when using dashboards?

FAQs - How will PDP ensure data is safe when using dashboards?
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The Pensions Dashboards Programme (PDP) is working with its delivery partners, the Department for Work and Pensions, the Financial Conduct Authority, and the Pensions Regulator to ensure pensions dashboards are safe for consumers.

PDP is responsible for setting the security, technical, and design standards. These standards define how users' data is securely shared and displayed.

Dashboards won't store any personal or pensions data. Verification and identity service checks are required so pension providers and schemes can trust that they are releasing information to the right person.

The individual is always in control of the information when using the pensions dashboard and no personal data is accessed without the individual's consent.

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Will there be more than one pensions dashboard to use?

FAQs - Will there be more than one pensions dashboard to use?
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The Money and Pensions Service (MaPS) is creating a pensions dashboard. There may be other commercial dashboards available too.

Providing a pensions dashboard will be a regulated activity. Potential providers will need to be authorised by the Financial Conduct Authority and comply with their conduct rules.

Dashboards will need to meet the same design and technical standards. Standards ensure that pensions information is accessible and presented consistently to users.

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Author:
Pensions Dashboards Programme

Published: 21 April 2023

Last updated: 18 September 2023

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