The Department for Work and Pensions (DWP) has issued a written ministerial statement providing an update on the publication of connection guidance which includes the new staging timeline for connecting to pensions dashboards.

Skip to content
Pensions dashboards programme logo
  1. Home

Myth busting pensions dashboards

The Pensions Dashboards Programme has created a series of explainer videos to dispel myths around pensions dashboards. Over the coming weeks, we will introduce further videos.

Myth: dashboards will define data matching criteria

Busted: when someone searches for their pensions information, personal details get sent to pension providers and schemes to find a match with their records. Providers and schemes need to develop their own matching criteria

PDP myth busting: dashboards will define data matching criteria
Read the transcript

When someone searches for their pensions, information, personal details get sent to pension providers and schemes to find a match with their records. Providers and schemes need to develop their own matching criteria.

Back to top

Myth: PDP is responsible for making sure pensions data is accurate

Busted: PDP and partners will support industry in preparing to deliver pensions dashboards. However, it is the responsibility of pension providers and schemes to cleanse and improve accuracy of their pensions data.

PDP myth busting: PDP is responsible for making sure pensions data is accurate
Read the transcript

PDP and partners will support industry in preparing to deliver pensions dashboards. However, it is the responsibility of pension providers and schemes to cleanse and improve the accuracy of their pensions data.

Back to top

Myth: dashboards can only be used for pensions already in payment

Busted: people will be able to view information on their State, workplace and personal pensions not in payment. Dashboards will help people plan for retirement and re-connect with forgotten or lost pensions.

PDP myth busting: dashboards can only be used for pensions already in payment
Read the transcript

People will be able to view information on their state, workplace, and personal pensions not in payment. Dashboards will help people plan for retirement and reconnect with forgotten or lost pensions.

Back to top

Myth: there will only be one pensions dashboard

Busted: the Money and Pensions Service is creating a MoneyHelper dashboard that will be available for anyone. Other organisations will be allowed to operate dashboards, following FCA authorisation, permission and regulation.

PDP myth busting: there will only be one pensions dashboard
Read the transcript

The Money and Pensions Service (MaPS) is creating a MoneyHelper dashboard that will be available for anyone. Other organisations will be allowed to operate dashboards following FCA authorisation, permission and regulation.

Back to top

Myth: you will have to pay to use dashboards

Busted: dashboards will be free for users. They’ll be invaluable to those with lost pensions and planning for retirement. People will also be more engaged with their pensions, creating opportunities for pension providers and schemes.

PDP myth busting: you will have to pay to use dashboards
Read the transcript

Dashboards will be free for users to find and view their pensions. They will be an invaluable tool for those who have lost pensions, as well as those planning for retirement.

Pension providers and schemes will also benefit from dashboards. Increased awareness of pension savings will create opportunities for engagement with members and customers.

Back to top

Myth: dashboards will store and save users’ pensions data

Busted: the Pensions Dashboards Regulations 2022 prevent dashboard services from storing data beyond the short-term purpose of displaying information to the user.

Read the regulations: https://www.legislation.gov.uk/ukdsi/2022/9780348239645/contents

Logo icon representing the Pensions Dashboards Programme
Author:
Pensions Dashboards Programme

Published: 13 February 2023

Last updated: 04 October 2023

Share this post